Shipping
US domestic shipping
We strive to process and ship your order as swiftly as possible. Orders typically ship within 1-3 business days from the date of purchase, unless otherwise specified. We offer reliable shipping options to ensure your precious gemz and jewelry reach you securely and in pristine condition. All orders are shipped with tracking information, allowing you to monitor the progress of your package until it safely arrives at your doorstep. In the unlikely event that your package is delayed or lost in transit, please don't hesitate to reach out to our friendly customer support team for assistance. We're here to help you every step of the way.
International shipping
Please note that international shipping may incur additional fees, such as customs duties or taxes, which are the responsibility of the recipient. We recommend familiarizing yourself with your country's import regulations to avoid any unexpected charges.
Returns
Returns and Exchanges
At Constellation Gemz, we take immense pride in the quality and craftsmanship of our jewelry. Each piece is meticulously inspected before shipment to ensure it meets our high standards. Due to the delicate nature of our products, all sales are final. By making a purchase, you agree to abide by our store policy. In the rare instance that your jewelry arrives damaged, we empathize with any inconvenience this may cause. Rest assured, we're committed to resolving the issue promptly. If damages occur during shipping after leaving our packing office, we encourage you to seek recourse through the insurance provided by the shipping company. Alternatively, you may file a damage claim directly with the shipping company for reimbursement. Our customer support team is available to assist you throughout the process and provide guidance on filing a claim if needed. Your satisfaction is our top priority, and we're dedicated to ensuring you're delighted with your purchase from Constellation Gemz.